Fuck the Customer
I’ve decided to totally straight-up steal Apreche’s idea of commenting on articles you read on your own blog. Since this blog gets barely any posts as it is, I figure it’ll also serve as something of an aggregator of things I’ve read during the day.
I was recently reading a New York Times article about abusive customers. In a rare move, I actually bothered to read the comments. This, to say the least, was a mistake. Many of the comments were of the “Yeah those people are assholes” variety, but a surprising amount were of the “The business is by default an asshole and deserve everything they get” variety. Now obviously, the first thing that’s wrong with is that you’re not really hurting the company by screaming at the person behind the counter. All you’re doing is ruining some poor person’s day for no real benefit. Oh, you got your latte for free? Well, fuck you. The second is that you look like the world’s biggest brat when you do that. Are you really so petty as to argue about a god damn two or three dollar latte? If you are, then you are a waste of a person.
Now, that’s not to say that the customer is always wrong. If I asked for a medium fry, I got charged for a medium fry, and you give me a small fry, then I’m going to point it out to you, as anyone should. However, I don’t have to get loud about it. I don’t have to call you a dicksplash or a cocksucker or a thief. At no point is it ever really a good idea to engage in that kind of childish tantrum-throwing. Even if the person behind the counter is wrong, you should act like a mature human being. Simply point it out. If there’s a line behind you, recognize that the people behind you did nothing wrong and offer to stand off to the side until it’s a little more convenient for someone to deal with your problem. If your needs aren’t being met, complain. But if the error’s on your end, back off. And if you ever feel the need to be abusive, you honestly don’t deserve service.